Returns & Exchanges
At Sundae School, we want you to be completely satisfied with your higher education in fashion. We offer returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
After submitting your request, download and print the prepaid shipping label provided via email.
Pack and Ship
Place your items in their original packaging, attach the return label securely to the outside, and drop the package at any authorized carrier location.
Receive Refund or Credit
Once our team inspects your return, we will process your refund to the original payment method or issue store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing